To provide passengers friendly and high quality consultative services, Hualien Airport set up information desks on both the 1F & 2F. A 2-story high waterfall surrounded by a cozy café, local specialty shops, and an exhibition area provides tourists a wonderful green atmosphere. Life insurance counters, telephone services, ATMs, mail boxes, are also available to facilitate passengers during their trip.

To raise awareness for the government's Energy Saving &Carbon Reduction policy, bike racks and a rest area for bicyclists have been set up and tourists are encouraged to make use of them.